PrelovedMedia.com is owned and operated by Hirsha Education & Training 

Please direct all correspondence to:

Hirsha Education and Training
Kemp House
152 – 160
City Road
London
EC1V 2NX

Email: info@prelovedmedia.com

Tel: 0208 – 911- 9527

Shipping Charges & Delivery

All orders are dispatched within 48 hrs.

Our estimated UK delivery timescale is 3-5 working days.

Non-Uk orders take longer depending on destination.

Our UK shipping is free of charge!!

Shipping costs for Non-UK orders will be calculated at checkout after the destination country has been selected.

We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you.

If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.

If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in installments.

Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the installments in accordance with these conditions, or any claim by you in respect of any one or more installments will not entitle you to treat the contract as a whole as repudiated.

If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.

Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you.

Privacy & Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Returns & Replacements

You have a cooling off period of 14 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price and any delivery cost.

During the cooling off period any cancellation must be given by written notice by either party.

Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition.

The right to cancel this contract will not apply in respect of:

*Personalised Goods or Goods made to your specification

*Audio, video recordings (including DVDs) or computer software

*Digital downloads

*Betting games or lottery services

*Newspapers and magazines

*Food, drink or other Goods intended for everyday consumption

*Contracts for accommodation, transport, catering or leisure services which are arranged for a specific time or date, e.g. train, airline or concert tickets or hotel bookings

*Timeshare and package holidays

* In the event that we supply substituted Goods to you your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by us

Viewing Orders

You can view your orders at anytime via logging in your account area by clicking here.

Updating Account Information

Your can update your information at anytime via logging in your account area by clicking here