Returns Policy
Returns & Replacements
You have a cooling off period of 14 days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price and any delivery cost.
During the cooling off period any cancellation must be given by written notice by either party.
You can email us at info@prelovedmedia.com
Goods must be returned in the same condition you received them
The right to cancel this contract will not apply in respect of:
*Personalised Goods or Goods made to your specification
*Audio, video recordings (including DVDs) or computer software (unless it’s condition is incorrectly described)
*Newspapers and magazines (unless it’s condition is incorrectly described)
* In the event that we supply substituted Goods to you your right to cancel is as set out as above except that the cost of returning the Goods shall be borne by us